1. Our Commitment to Service Quality
As a firm regulated by the Royal Institution of Chartered Surveyors (RICS), Knight Richersons Limited trading as I AM Surveyors is committed to delivering thorough, impartial, and responsive surveying services. If you believe our service has fallen short of your expectations, we operate a formal two-stage RICS Complaints Handling Procedure.
2. Stage One — Internal Review
In the first instance, please put your concerns in writing so that we can investigate thoroughly:
- Email: info@iamsurveyors.co.uk
- Telephone: 0121 798 9093
We will acknowledge receipt of your complaint in writing within 7 working days and carry out a full review of your file, inspection notes, and correspondence. We will provide a formal written response outlining our findings within 28 days of receiving your complaint.
3. Stage Two — Independent Redress
If we are unable to resolve your complaint to your satisfaction through our internal review (or if more than 8 weeks have elapsed since you first raised your complaint), you may refer the matter free of charge to an RICS-approved independent redress mechanism for consumer disputes (such as the Centre for Effective Dispute Resolution — CEDR, or the Property Redress Scheme, as specified in your signed Terms of Engagement).